Here are some answers to your most frequently asked questions. Didn’t find the information you need? Shoot us a message!
Order Questions
Upon completion of your purchase, you will receive an email with a download link that you will use to get your files. Depending on the product, the files will either be a PDF or a ZIP folder of your purchased materials.
- The email address you provided was inputted incorrectly.
- The email address used for the order blocked or mistakenly flagged our correspondence as spam, usually due to the presence of links.
In the event you don’t receive an email with your files, please first check that your email address is correct, and then check your spam folder. If you still do not see an email from us within 24 hours, contact us with your name and order number. Delivery of orders placed using a school email address tend to have a higher failure rate due to overactive spam filters. Please whitelist emails from our ecommerce platform Ecwid and Miller Music Creations (or have your IT administrator do so on your behalf) to ensure prompt delivery. Alternatively, you may wish to use a personal email when placing orders on this site.
Some discount codes are for “return customers only”, which means you’ll need to be signed into your Miller Music Creations account in order to use them. An account is created for you automatically using the email address you provide when you place your first order. Please do the following:
- Go to https://millermusiccreations.com/store/account, (You can also access this from the bottom of the store page itself).
- Enter in the same email address you used to place your order.
- Click Get Sign In Link.
- You will receive an email from notifications@ecwid.com with your sign-in link. Please check your spam/junk mail folder in case you don’t see it right away.
- Once you’re logged in, you can add the product again and use the discount code, and it should cause you no further issues.
Some of you may not receive the sign in link email if, similar to FAQ #2, you use an address that has an overactive spam filter. Please check your spam/junk folder or have your IT administrator whitelist the Ecwid and Miller Music Creations email domains to ensure that our correspondence gets through. If you still run into trouble, don’t hesitate to contact us.
Due to the nature of digital files, we cannot offer refunds. All sales are final. Store credits may be issued in limited circumstances at the sole discretion of Miller Music Creations.
Subscription Questions
There are multiple reasons you should get a subscription with Miller Music Creations. Benefits include (but are not limited to):
- Great Value – Gain access to a whole catalog of new/current music for a low annual cost. Freely download what you need, or build up your library with a wide selection of fun, vibrant, and challenging pieces while enjoying massive savings in the process.
- Early Access to New Pieces – You’ll receive new music before it’s released to the public.
- Additional Exclusive Discounts/Offers – Receive discounts on non-subscription items and commissions.
- And more…
Unfortunately no. Please ensure you cancel your subscription prior to the scheduled renewal date. You will still have access to all the perks and benefits of the subscription for the remainder of its duration.
Miller Music Creations reserves the right to alter this policy on a case-by-case basis (at its sole discretion).
First make sure you’re logged in to your customer account that has the subscription. This will allow you to view subscriber-only pricing for items in our catalog that match your subscription. Products that are not covered by your subscription will not reflect any price changes; however, you will occasionally receive exclusive coupon codes for items not in your subscription plan (i.e. choir items with a band subscription, etc.).
If you’re a new subscriber, please allow us up to 72 hours to process your subscription in our system. If, after that time, you don’t see subscriber-only pricing, shoot us a message!
The current cost for individual Concert Band/Flex Score literature subscriptions (separated by grade level) is $150 (USD) per year. The “bundle” subscription (access to ALL band literature, regardless of grade) is $225 (USD) per year. These prices are competitive
You will be notified of any pricing changes prior to renewal of your subscription.
At the moment, Miller Music Creations offers 3 subscription plans:
- Beginning Band Literature (Grades 0-2.5) – Ideal for elementary and middle school ensembles. Includes access to Concert Band, Jazz, Marching Band and Flex Score literature at these grade levels.
- Intermediate/Advanced Band Literature (Grades 3+) – Good for high school programs and up or middle schools looking for a challenge. Includes access to Concert Band, Jazz, Marching Band and Flex Score literature at these grade levels.
- Band Literature “Bundle” (ALL Grades)
Simply put, if you received this email, it means that an attempt to charge a payment method on file for your subscription failed (i.e. not enough money on a credit card or the card period has expired, etc.). Don’t panic! Just log in to your customer account, and update your preferred payment method, or contact us for help.
Please be aware that the subscription will be canceled after 7 days if you don’t add a valid card to your account.
Product Questions
- Perform the music in a concert setting.
- Upload a recording of your ensemble’s performance to YouTube/Vimeo/Facebook/etc. This is what is often referred to as a synchronization license.
- Use he music in a virtual performance (either streamed or pre-recorded) on YouTube/Vimeo/Facebook/etc. No royalty payments required.
- Charge for a live performance of music you purchased from Miller Music Creations. No royalties required – except for Musical Theatre products.
- Perform the purchased music year after year without the need to buy it again.
- Make as many copies of parts as necessary for rehearsal within your ensemble.
- Upload/integrate the music to your respective Google Classrooms for the rehearsal/performance period, semester, or school year (whichever is shortest).
You MAY NOT:
- Re-sell the music, either to recoup your investment or turn a profit.
- Distribute (in any way or by any medium) the scores, parts, books/scripts, etc. to other schools/organizations in order to avoid a sale.
- Re-arrange, re-orchestrate, or otherwise alter the overall musical structure of the music without prior written permission.
- Create an arrangement or orchestration of the music and sell it (or otherwise pass it off as your own).
Note: requests are first come, first serve. This offer is contingent on schedule availability – we reserve the right to reject your request.
Due to copyright and licensing restrictions, no such arrangements are offered through Miller Music Creations. However, arrangements of popular tunes will start becoming available soon through ArrangeMe (a Hal Leonard Company). ArrangeMe integrates with retailers such as Sheet Music Plus, Sheet Music Direct, and Noteflight to make arrangements available for purchase by millions of musicians around the world.
These arrangements and your purchase of them will be governed by ArrangeMe’s terms of service and privacy policies. No “special” business relationship is to be inferred or otherwise implied between Miller Music Creations and any of the other companies listed above.
Learn more about ArrangeMe HERE.
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