Here are some answers to your most frequently asked questions. Didn’t find the information you need? Shoot us a message!
Order Questions
Upon completion of your purchase, you will receive an email with a download link that you will use to get your files. Depending on the product, the files will either be a PDF or a ZIP folder of your purchased materials.
After you place an order, you should receive both a confirmation email as well as an email with links to download your purchase. The confirmation email rarely causes any problems, but sometimes the download email doesn’t go through. When a customer doesn’t receive one or more emails from us after placing an order, it’s usually due to one of two reasons:
- The email address you provided was inputted incorrectly.
- The email address used for the order blocked or mistakenly flagged our correspondence as spam, usually due to the presence of links.
In the event you don’t receive an email with your files, please first check that your email address is correct, and then check your spam folder. If you still do not see an email from us within 24 hours, contact us with your name and order number.
Delivery of orders placed using a school email address tend to have a higher failure rate due to overactive spam filters. Please whitelist emails from our ecommerce platform Ecwid and Miller Music Creations (or have your IT administrator do so on your behalf) to ensure prompt delivery. Alternatively, you may wish to use a personal email when placing orders on this site.
Some discount codes are for “return customers only”, which means you’ll need to be signed into your Miller Music Creations account in order to use them. An account is created for you automatically using the email address you provide when you place your first order. Please do the following:
- Go to https://millermusiccreations.com/store/account, (You can also access this from the bottom of the store page itself).
- Enter in the same email address you used to place your order.
- Click Get Sign In Link.
- You will receive an email from notifications@ecwid.com with your sign-in link. Please check your spam/junk mail folder in case you don’t see it right away.
- Once you’re logged in, you can add the product again and use the discount code, and it should cause you no further issues.
Some of you may not receive the sign in link email if, similar to FAQ #2, you use an address that has an overactive spam filter. Please check your spam/junk folder or have your IT administrator whitelist the Ecwid and Miller Music Creations email domains to ensure that our correspondence gets through. If you still run into trouble, don’t hesitate to contact us.
Due to the nature of digital files, we cannot offer refunds. Physical products are made-to-order, and as such, all sales are final. Consequently, if you have questions about placing an order or want more details about a product prior to purchasing it, reach out to us via our Contact Form.
Store credits may be issued in limited circumstances at the sole discretion of Miller Music Creations.
We accept Visa, Discover, American Express, and Mastercard. Additionally, we utilize a variety of payment providers such PayPal, WooPay and Google Pay to allow more flexibility during the checkout process.
Subscription Questions
There are multiple reasons you should get a subscription with Miller Music Creations. Benefits include (but are not limited to):
- Great Value – Gain access to a whole catalog of new/current music for a low annual cost. Freely download what you need, or build up your library with a wide selection of fun, vibrant, and challenging pieces while enjoying massive savings in the process.
- Early Access to New Pieces – You’ll receive new music before it’s released to the public.
- Additional Exclusive Discounts/Offers – Receive discounts on non-subscription items and commissions.
- And more…
Not at all! This subscription model is offered alongside our current business model, not in place of it. You will still have access to music you’ve already purchased through your customer account. We can also “resend” previous orders to you if you reach out to us.
Yes. You will just no longer receive any new listings for free once your subscription has expired.
Miller Music Creations offers subscriptions on an annual basis. Consequently, you will be charged automatically a year from your initial subscription purchase using the payment method we have on file, unless you cancel your subscription before hand.
You can add/save payment methods here.
You can access and download pieces associated with your subscription by going to https://millermusiccreations.com/my-account/downloads/
Some products (i.e. “Night Before Christmas…Gone Wrong”) may have more than one download associated with them.
If you’re a new subscriber, please allow us up to 72 hours to process your subscription in our system. If, after that time, you don’t see any files or run into difficulties during download, shoot us a message!
Unfortunately no. Please ensure you cancel your subscription prior to the scheduled renewal date. You will still have access to all the perks and benefits of the subscription for the remainder of its duration.
Miller Music Creations reserves the right to alter this policy on a case-by-case basis (at its sole discretion).
The current cost for individual Concert Band/Flex Score literature subscriptions (separated by grade level) is $150 (USD) per year. The “bundle” subscription (access to ALL band literature, regardless of grade) is $225 (USD) per year. These prices are competitive
You will be notified of any pricing changes prior to renewal of your subscription.
At the moment, Miller Music Creations offers 3 subscription plans:
- Beginning Band Literature (Grades 0-2.5) – Ideal for elementary and middle school ensembles. Includes access to Concert Band, Jazz, Marching Band and Flex Score literature at these grade levels.
- Intermediate/Advanced Band Literature (Grades 3+) – Good for high school programs and up or middle schools looking for a challenge. Includes access to Concert Band, Jazz, Marching Band and Flex Score literature at these grade levels.
- Band Literature “Bundle” (ALL Grades)
Simply put, if you received this email, it means that an attempt to charge a payment method on file for your subscription failed (i.e. not enough money on a credit card or the card period has expired, etc.). Don’t panic! Just log in to your customer account, and update your preferred payment method, or contact us for help.
Please be aware that the subscription will be canceled after 7 days if you don’t add a valid card to your account.
No. Your subscription only applies to purchases/downloads from the Miller Music Creations website.
As third party websites, your subscription does not apply to listings on Sheet Music Direct and Sheet Music Plus. Your subscription only applies to listings hosted directly on the Miller Music Creations website.
Product Questions
You may:
- Perform the music in a concert setting.
- Upload a recording of your ensemble’s performance to YouTube/Vimeo/Facebook/etc. This is what is often referred to as a synchronization license.
- Use he music in a virtual performance (either streamed or pre-recorded) on YouTube/Vimeo/Facebook/etc. No royalty payments required.
- Charge for a live performance of music you purchased from Miller Music Creations. No royalties required – except for Musical Theatre products.
- Perform the purchased music year after year without the need to buy it again.
- Make as many copies of parts as necessary for rehearsal within your ensemble.
- Upload/integrate the music to your respective Google Classrooms for the rehearsal/performance period, semester, or school year (whichever is shortest).
You MAY NOT:
- Re-sell the music, either to recoup your investment or turn a profit.
- Distribute (in any way or by any medium) the scores, parts, books/scripts, etc. to other schools/organizations in order to avoid a sale.
- Re-arrange, re-orchestrate, or otherwise alter the overall musical structure of the music without prior written permission.
- Create an arrangement or orchestration of the music and sell it (or otherwise pass it off as your own).
The short answer for this is that other publishing companies charge you per copy. We only charge for a single purchase and allow you to make copies at no additional cost, which in the end results in savings for you. Let’s say you have a choir that has 50 members. If you paid $2 per part, you’d have to pay $100 (plus tax), not including the cost of an accompaniment track. Comparatively, you’d only pay roughly $25-40 once, leaving you with more money in your budget to purchase additional music for your choir.
Yes! We accept commissions and are willing to offer customized arrangements to fit your ensemble’s needs. For example, if you’re looking for a two part choir arrangement of an SATB piece in our catalog, we can put one together on a case by case basis. Or, if you want a completely new piece for your band/choir/orchestra, we can do that, too, for an additional cost. Send us a message with your instrumentation, numbers, and other relevant information, and we’ll get back to you soon.
Note: requests are first come, first serve. This offer is contingent on schedule availability – we reserve the right to reject your request.
Due to copyright and licensing restrictions, no such arrangements are offered through Miller Music Creations. However, arrangements of popular tunes will start becoming available soon through ArrangeMe (a Hal Leonard Company). ArrangeMe integrates with retailers such as Sheet Music Plus, Sheet Music Direct, and Noteflight to make arrangements available for purchase by millions of musicians around the world.
Arrangements made through the ArrangeMe program will be included in the store and searchable within the catalog, but the “Add to Cart” button will be replaced with a link to purchase the piece at one of the previously mentioned 3rd party websites.
These arrangements and your purchase of them will be governed by ArrangeMe’s terms of service and privacy policies. No “special” business relationship is to be inferred or otherwise implied between Miller Music Creations and any of the other companies listed above.
Learn more about ArrangeMe HERE.
Printed copies of select titles are available for purchase on JW Pepper. More arrangements will be listed on JW Pepper in the coming months.
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