Here are some answers to your most frequently asked questions. Didn’t find the information you need? Shoot us a message!
Upon completion of your purchase, you will receive an email with a download link that you will use to get your files. Depending on the product, the files will either be a PDF or a ZIP folder of your purchased materials.
Some discount codes are for “return customers only”, which means you’ll need to be signed into your Miller Music Creations account in order to use them. An account is created for you automatically using the email address you provide when you place your first order. Please do the following:
Some of you may not receive the sign in link email if, similar to FAQ #2, you use an address that has an overactive spam filter. Please check your spam/junk folder or have your IT administrator whitelist the Ecwid and Miller Music Creations email domains to ensure that our correspondence gets through. If you still run into trouble, don’t hesitate to contact us.
Due to the nature of digital files, we cannot offer refunds. All sales are final. Store credits may be issued in limited circumstances at the sole discretion of Miller Music Creations.
There are multiple reasons you should get a subscription with Miller Music Creations. Benefits include (but are not limited to):
Unfortunately no. Please ensure you cancel your subscription prior to the scheduled renewal date. You will still have access to all the perks and benefits of the subscription for the remainder of its duration.
Miller Music Creations reserves the right to alter this policy on a case-by-case basis (at its sole discretion).
First make sure you’re logged in to your customer account that has the subscription. This will allow you to view subscriber-only pricing for items in our catalog that match your subscription. Products that are not covered by your subscription will not reflect any price changes; however, you will occasionally receive exclusive coupon codes for items not in your subscription plan (i.e. choir items with a band subscription, etc.).
If you’re a new subscriber, please allow us up to 72 hours to process your subscription in our system. If, after that time, you don’t see subscriber-only pricing, shoot us a message!
The current cost for individual Concert Band/Flex Score literature subscriptions (separated by grade level) is $150 (USD) per year. The “bundle” subscription (access to ALL band literature, regardless of grade) is $225 (USD) per year. These prices are competitive
You will be notified of any pricing changes prior to renewal of your subscription.
At the moment, Miller Music Creations offers 3 subscription plans:
Simply put, if you received this email, it means that an attempt to charge a payment method on file for your subscription failed (i.e. not enough money on a credit card or the card period has expired, etc.). Don’t panic! Just log in to your customer account, and update your preferred payment method, or contact us for help.
Note: requests are first come, first serve. This offer is contingent on schedule availability – we reserve the right to reject your request.
Due to copyright and licensing restrictions, no such arrangements are offered through Miller Music Creations. However, arrangements of popular tunes will start becoming available soon through ArrangeMe (a Hal Leonard Company). ArrangeMe integrates with retailers such as Sheet Music Plus, Sheet Music Direct, and Noteflight to make arrangements available for purchase by millions of musicians around the world.
Learn more about ArrangeMe HERE.