Here are some answers to your most frequently asked questions. Didn’t find the information you need? Shoot us a message!
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What files do I get with my purchase, and how will they be delivered?
Upon completion of your purchase, you will receive an email with a download link that you will use to get your files. Depending on the product, the files will either be a PDF or a ZIP folder of your purchased materials.
I didn’t receive an email. What do I do?
First make sure you inputted your email address correctly when completing your order, and check your spam folder, too. Also ensure that your selected payment method information is accurate. If the above information was correct and you still do not see an email with a link within 24 hours, contact us with your name and order number.
Do you offer discounts?
Discounts and special offers will occasionally be sent out to customers and subscribers. Select terms and conditions apply.
My discount code doesn’t work! Why?
Some discount codes are for “return customers only”, which means you’ll need to be signed into your Miller Music Creations account in order to use them. An account is created for you when you first place an order. Please do the following:
- Go to https://millermusiccreations.com/store/account (You can also access this from the bottom of the store page itself).
- Enter in that same email you used to place your order.
- Click Get Sign In Link.
- You will receive an email from notifications@ecwid.com with your sign-in link. Please check your spam/junk mail folder in case you don’t see it right away.
- Once you’re logged in, you can add the product again and use the discount code, and it should cause you no further issues.
Do you offer refunds?
We do not offer refunds on digital products. All sales are final.
Do you offer physical/printed versions of your products?
At this time, we do not have physical/printed versions of our products, though we hope to offer this eventually.
What am I allowed to do with the music I purchase?
You may:
– Perform the music in a concert setting.
– Upload a recording of your ensemble’s performance to YouTube/Vimeo/Facebook/etc. This is what is known as a synchronization license.
– Use the music in a virtual performance (either streamed or pre-recorded) on YouTube/Vimeo/Facebook/etc. No royalties required.
– Charge for a live performance of music you purchased from Miller Music Creations. No royalties required – except for Musical Theatre products.
– Perform the purchased music year after year without the need to buy it again.
– Make as many copies of parts as necessary for rehearsal within your ensemble.
– Upload/integrate the music to your respective Google Classrooms for the rehearsal/performance period, semester, or school year (whichever is shortest).
You MAY NOT:
– Re-sell the music, either to recoup your investment or turn a profit.
– Distribute the scores, parts, books/scripts, etc. to other schools in order to avoid a sale.
– Re-arrange, re-orchestrate, or otherwise alter the overall musical structure of the music without prior written permission.
Why is your choir music more expensive than what I see on JW Pepper/Hal Leonard/etc.?
The short answer for this is that other publishing companies charge you per copy. We only charge for a single purchase and allow you to make copies at no additional cost, which in the end results in savings for you. Let’s say you have a choir that has 50 members. If you paid $2 per part, you’d have to pay $100 (plus tax), not including the cost of an accompaniment track. Comparatively, you’d only pay roughly $25-40 once, leaving you with more money in your budget to purchase additional music for your choir.
Do you accept commissions or offer customized compositions for my ensemble?
Yes! We accept commissions and are willing to offer customized arrangements to fit your ensemble’s needs. For example, if you’re looking for a two part choir arrangement of an SATB piece in our catalog, we can put one together on a case by case basis. Or, if you want a completely new piece for your band/choir/orchestra, we can do that, too, for an additional cost. Send us a message with your instrumentation, numbers, and other relevant information, and we’ll get back to you soon. Note: requests are first come, first serve. This offer is contingent on schedule availability – we reserve the right to reject your request.
Do you offer/make arrangements of [insert famous song/composer/songwriter here]?
No.
What payment methods do you accept? Do you allow purchase orders?
We utilize a variety of payment providers that accept credit/debit cards (Stripe and PayPal). We also accept cryptocurrency via Crypto.com Pay as payment when/where permitted by law.
At this time, we do not process purchase orders.
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